STANDAR RETURN POLICY
Wondergol T-shirts, can be returned only after reasonable trial. For example, if you receive a damaged or defective item, send an email to firstname.lastname@example.org and we will help you exchange or return the item.
We only replace items If you receive a damaged or defective item. if you would like to exchange your purchase for the same item, please contact our Customer Care Centre by email email@example.com within 14 days of receiving the item to make arrangements for exchanges – exchanges are not permitted after 14 days.
Items must be in the original packaging, with all parts and in the same condition as you initially received it.
After receiving the product and verifying the defects, Wondergol will offer the User the opportunity to replace the product for another one with the same characteristics, unless this option was objectively impossible or disproportionate for Wondergol.
Remember! There are a few important things to keep in mind when returning a product you purchased online from Wondergol:
- Make sure the product is in its original state and packaging.
- You have 14 calendar days to return an item from the date you received it.
- Make sure your returns are securely packaged so they don’t get damaged in transit. They’ve got a lot of travelling to do. Make sure to cover up or remove the original delivery barcode on the box.
- Please include the original packaging with your return.
- Please remember to get a proof of postage receipt.
- Send your returns, completed Dispatch Note, and original packaging to: Neoxark Comunicación SL, Balmes 92 4º 2ª A, 08008 Barcelona. Spain.
- Shipping Costs: Shipping costs are non-refundable.
- Refunds will be processed within 10 working days after we have received your return.
- Your refund will be credited to your original payment method. All online orders paid for via Paypal cannot be refunded in store.
- We will provide you with a full refund of the item’s purchase price, less applicable return shipping charges. We do not refund original shipping costs. You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
– You Can´t Cancel your order.